Responsible Gaming — m 35's greatest promise

Betting on m 35 is about more than wins and losses — it's about entertainment, excitement, and the thrill of the game. But that enjoyment stays healthy only when you play within your limits. We're with you every step of the way.

Your Wellbeing Is Our Priority Free Protection Tools 24/7 Support 18+ Only
Responsible Gaming
Play, Enjoy — Within Your Limits
Set Your Own Deposit Limit
Session Timer & Breaks
Self-Exclusion at Any Time
Free Expert Support

Need help? Our responsible gaming team is available 24/7.

Get Help Now
Protection Tools

M 35's Responsible Gaming Tools

Completely free — for you and your family

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set. Requests to increase a limit require a 7-day waiting period — decreases are instant.

Effective Immediately Set Limits
Session Time Limit

Set a time limit for how long you play in one sitting. When your time is up, you'll receive an automatic alert and be logged out. It's the most effective way to avoid excessive screen time.

Automatic Notifications Set a Timer
Self-Exclusion

If you need a break, you can pause your account for anywhere from 24 hours to permanently. Returning during an exclusion period is not possible — that's intentional, and by design.

7 Duration Options Take an Exclusion
Cooling-Off Period

Take a 7, 14, or 30-day cooling-off period — betting is completely paused during this time, but your account stays active. Come back refreshed when it's over.

7/14/30 Days Take a Break
Loss Limit

Once your losses exceed a set amount, betting will automatically stop. This is the most effective way to prevent chasing losses after a losing streak.

Harm Control Set Your Limits
Confidential Counseling

M 35's responsible gaming team is with you 24/7. No judgment, no shame — just support. Talk to us in complete confidence, and we'll help guide you in the right direction.

Fully Confidential Get Advice
Check Yourself

Recognising Problem Betting 10 Warning Signs

Read through the signs below carefully. If you recognise more than 3 of them in yourself, please contact our support centre.

💸 Betting beyond your budget
🔁 Chasing losses to win back what you've lost
😟 Feeling restless when not betting
🤐 Betting in secret from your family
Skipping sleep or work to bet
💳 Betting with borrowed or loaned money
😤 Getting angry when betting is brought up
📉 Experiencing financial difficulties due to betting
🌙 Losing sleep at night worrying about betting
🚫 Want to stop but can't

These signs are not a sign of weakness — they are symptoms of a condition that can be treated. Seeking help takes courage. m 35 is here for you. Get help now.

Quick Self-Assessment

Answer the following questions honestly. This is a personal self-check — no one else will see your results.

1

Have you had to find extra money for betting in the past 3 months?

2

Tried to quit betting but couldn't?

3

Has betting caused tension in your relationships with family or friends?

4

Have you placed more bets after a loss just to shake off the bad feeling?

5

Do you feel nervous or restless when you're not betting?

0

Introduction — Is Betting Fun?

Absolutely. Feeling the excitement of a cricket match while cheering on your team, or nailing a live bet and coming out on top — for many people, these moments are a meaningful part of life's entertainment. m 35 respects and values that joy.

Betting becomes a problem when it goes beyond entertainment and starts affecting your life negatively. Hiding it from family, borrowing money, neglecting work — these are signs of a betting addiction.

M 35 believes that being a responsible platform means more than just offering games — it means looking out for your wellbeing. That's why all our responsible gaming tools are completely free to use.

1

Principles of Responsible Betting

Responsible gaming simply means following a few straightforward rules that keep your betting experience healthy and enjoyable. m 35 is always here to remind you of these principles:

Play for Fun: Betting is for entertainment, not income. Keeping that mindset makes losses much easier to take in stride.
Set a Budget: Decide how much you're willing to spend each day or each week — then stick to it.
Set a Time Limit: Set a limit on how long you play. It's easy to lose track of time staring at your phone screen — hours can slip by before you know it.
Stop When You Lose: Resist the urge to chase losses with more bets — it's the most dangerous habit to fall into.
Play in good spirits: Never bet when you're upset, drinking, or stressed — your judgment is impaired at those moments.
Never bet with borrowed money: Only bet with money you can afford to lose — money whose loss won't affect your life.
2

How to Use m 35's Protection Tools

M 35's responsible gaming tools are available in your account settings. Each tool is easy to activate:

1
Log In

Log in to your m 35 account

2
Go to Settings

Profile → Responsible Gaming

3
Choose a Tool

Select a Limit or Exclusion

4
Confirm

Confirm with OTP

If you're having trouble doing it yourself in Settings, contact our Help Center Let us know via live chat. We'll help you right away.

Once self-exclusion is active, you will no longer be able to log in or place bets on m 35. You cannot return until the chosen period — ranging from 1 week to permanent — has ended. During exclusion, you will also stop receiving any marketing communications from m 35.

Lowering your deposit limit takes effect immediately. However, raising it requires a 7-day waiting period — this is intentional, to make it harder to increase limits in an emotional moment.

Yes, absolutely. m 35's responsible gaming support is completely confidential. Your information will not be shared with anyone. Your wellbeing is our sole priority.

No. m 35 is strictly an 18+ platform. Age is verified during the KYC process. If you use a shared family device, we recommend using parental control software. Any account found to belong to a minor will be closed immediately.
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Information for Families & Loved Ones

If you think someone in your family may be struggling with a betting addiction, the information here can help. First and foremost, remember — addiction is an illness, not a personal failing.

  • Don't lead with anger or complaints — start the conversation with empathy.
  • Share your concerns with specific examples.
  • Let them know about m 35's self-exclusion option and Help Centre.
  • Seek help for yourself too — family members are affected as well.

You cannot contact m 35 on someone else's behalf directly — but you can encourage the person concerned to reach out to our support centre.

4

Minor Protection

M 35 follows a strict policy to protect minors. Age verification is mandatory at registration, and KYC may be requested again at any time.

If you have children or teenagers at home, take the following steps:

Keep your mobile password-locked and set screen time limits.
Make it a habit to log out of the m 35 app when you're done.
Avoid betting in front of children.
Install parental control software on shared family devices.
If you believe a minor is using m 35, please notify us immediately.
5

How to Get Help

If betting becomes a problem, don't face it alone. Reaching out takes courage — and m 35 is here to support you:

Live Chat: 24/7 — Speak with a responsible gaming specialist at m 35.
Email: support@m35.wine — share your situation with us in complete confidence.
Account Settings: Activate tools yourself — directly from your account.
FAQ: Get answers to common questions FAQ Page View.

Remember — m 35's goal is your enjoyment, not your money. If you feel that betting is harming you, we'll help you stop — even if that means closing your account.

6

M 35's Commitment to Responsible Gaming

M 35 upholds responsible gaming principles not merely out of obligation — we genuinely believe that the wellbeing of people in Bangladesh is our responsibility. That's why:

  • We never target minors in our marketing.
  • If unusual betting patterns are detected, we proactively reach out to you.
  • Responsible gaming tools are completely free and readily accessible.
  • Our support team is specially trained to assist members experiencing problem gambling.
  • M 35 has no "chase your losses" bonuses that encourage further betting after a loss.

This commitment is central to m 35's core philosophy — we are a business, but a responsible one.

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Check Yourself

Take our self-assessment quiz — free and completely confidential.

Take the Quiz
Warning: For 18+ only. Betting is for entertainment, not a source of income.
Our Pledge

M 35's Responsible Gaming Pledge

We're more than just a betting platform — we're an entertainment partner to millions of people across Bangladesh. And with that partnership comes real responsibility.

Go to Help Center

M 35 commits to:

  • All responsible gaming tools are completely free and readily accessible.
  • Proactively reaching out to members when unusual betting patterns are detected.
  • Never targeting minors with marketing of any kind.
  • No promotional messages sent after self-exclusion.
  • Keeping the responsible gaming support team trained and compassionate at all times.
  • Always prioritizing member well-being over business interests.
  • Providing proper guidance and support if you ever experience betting-related problems.

Play Safely — With m 35

Play responsibly and enjoy every moment. m 35 is always by your side — in wins, losses, and breaks alike.

Free Protection Tools Your Wellbeing Comes First Confidential Support 24/7 Support
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